RETURNS AND REFUNDS POLICY
Made-to-order items.
At Clover Nicole, every shoe is handmade-to-order with meticulous attention to detail, crafted uniquely for you.
Because of this personalized nature, we are unable to accept returns, offer refunds, or process exchanges for simply changed minds or incorrect size selection by the customer.
We strongly encourage you to choose carefully. Our team is dedicated to ensuring you love your purchase from the start and is happy to assist with any questions on sizing, design options, or materials before you order.
Please contact us at shopclovernicole@gmail.com for personalized guidance.
Summary: All sales are final for custom, made-to-order items.
Damaged or Incorrect Items.
Your satisfaction is our priority. If you receive an item that is damaged, defective, or incorrect (e.g., a different size or style than what you ordered), please contact us immediately.
To be eligible, you must:
- Notify us at shopclovernicole@gmail.com within 72 hours of receiving your order.
- Provide your order number.
- Include clear, well-lit photographs of the issue (e.g., damage, incorrect item).
Once we receive your email, our team will review the situation and work with you to find a swift and fair solution, which may include a repair, replacement, or store credit.
Please Note:
- Original shipping fees are non-refundable.
- Any custom duties, taxes, or import fees are the responsibility of the customer and are non-refundable.
- For exchanges resulting from customer error, the customer covers the cost of return shipping and any related fees.
We’re Here to Help
For any questions or concerns about your order, please don’t hesitate to reach out. We are committed to providing an exceptional experience and will gladly assist you.
Contact us at: shopclovernicole@gmail.com
